GLORIA SCHNEIDER
126 Abington Road  •  Rochester, New York 14622  •  (585) 544-2118
Gloria@Web-Design-Identities.com
http://www.Web-Design-Identities.com

Objective

Qualifications

• More than 15 years experience managing, training, coaching, and leading diverse teams of 12 to over 200 employees
• Strong multi-task capabilities, proactive problem solver, skilled at working efficiently in stressful environments to successfully complete projects.

Skills

• Seven years Internet experience, including web development, network setup, troubleshooting, consulting and sales
• Managed, trained, monitored, assigned duties, and evaluated on-line interactive help desk staff supporting 12 to 15 web-based clients; created automated responses to Frequently Asked Questions.
• Made accurate financial, efficiency, performance and sales reports.
• Built and maintained customer and inventory databases; composed training materials and aides, monitoring and feedback materials, charts, graphs, motivational tools and newsletters; constructed forms, time sheets, schedules and calendars.
• Craft, host, and manage web sites; produce bitmap and vector graphics and logos; forms, utilize FTP for file transfer, proficient with digital photography and web optimization.
• Extensive experience and provide training in web design, HTML, FTP, Adobe Photoshop, Netscape Navigator, MS Internet Explorer, Outlook, Front Page, Publisher, Word, Excel, PowerPoint, Windows 98, eBay selling, and AOL Instant Messenger.
• Experience in Dreamweaver, Flash, QuarkXpress, Acrobat 5.0, Illustrator, Go Live, PageMaker.
• Design promotional material, presentations, brochures and flyers.

Interpersonal
Qualities

• Professional communicator at all employment levels by listening, understanding, and relating to peoples' thoughts and concerns.
• Effective team member with strong initiative.
• Remain courteous and calm while handling difficult situations and achieving mutually acceptable solutions.

Employment
History

Education